Description As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.  Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.  Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.  About the role The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills. While other aspects need a data-focused, problem-solving, logical approach. As the Account Manager, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.  The Account Manager should be a highly motivated, pro-active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering.  What will I be doing?  The Account Manager role is dual-focused and there are opportunities available to specialise in UK or international compliance.  Managing a portfolio of accounts and being the dedicated point of contact, you will:  Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service  Use your excellent communication skills to:  Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments  Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts  Deepen your understanding of the customer requirements and the industries they operate in  Utilise your strong data analysis and excel background to:  Articulate complex data problems/processes back to customers in a way that is easy to understand  Manipulate and analyse large volumes of data  Be proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement  Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy  Be resilient to high volumes of communication and deadlines  What we need from you Excellent written and verbal communication skills  A customer focused approach  Ability to quickly take on large quantities of technical information  Advanced IT skills, particularly Microsoft Excel  Solution orientated problem-solving ability  Collaborative working style  Excellent planning, scheduling and organization skills  Full UK driving licence  Educated to degree level or equivalent  What we offer Dual Location / Hybrid worker Status  Participation in our annual Incentive Plan (VIP) - up to 10% bonus  25 days annual leave plus bank holidays, volunteering day and your birthday off!  Option to buy and sell up to 9 days annual leave  Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership  Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes  Pension scheme up to 8% employer contribution  Access to reward & discount platform  Wellbeing initiatives