Credit Controller | Leeds | Up to £33,000 | On-site – flexible start and finish times We are recruiting for an experienced Credit Controller to join a busy finance team in Leeds, in a role where you can genuinely make a difference. This is a hands-on, end-to-end credit control position, managing your own workload and taking responsibility for collecting outstanding payments. You’ll be dealing directly with customers, so a professional, understanding and empathetic approach is really important. The role would suit someone who is confident having conversations about payments but understands that care and empathy can make a real difference when working with customers. The Role Managing your own ledger and carrying out end-to-end credit control Contacting customers by telephone and email to collect outstanding payments Building positive relationships with customers Understanding individual circumstances and working with customers to find appropriate solutions Monitoring outstanding balances and taking action to reduce aged debt Allocating payments and maintaining accurate account records Resolving queries and investigating discrepancies Working closely with internal teams to resolve payment issues Maintaining accurate records and providing regular updates on outstanding debt About You Has previous credit control experience Is confident managing customer conversations around payments Has a calm, patient and empathetic approach Is comfortable having potentially difficult conversations Has strong attention to detail and good organisational skills Can manage their own workload and meet deadlines Is confident using Excel and finance systems Wants to work in a role where they can make a genuine difference What's on Offer? Up to £33,000 Leeds-based, on-site Opportunity to make a real difference through the way you work with customers A varied, hands-on credit control position Supportive team environment Opportunity to take ownership of your own workload If you're an experienced Credit Controller who believes that how you collect payments matters just as much as getting the payment in, we'd love to hear from you. Apply today for a confidential discussion about the role