Customer Service Coordinator

Wellingborough

Are you organised, curious, and ready to be part of a friendly team in a growing, family-run business? We’re looking for a Customer Service Coordinator to help keep our service operations running smoothly — you’ll be the link between our clients, engineers, and suppliers, making sure jobs progress efficiently from start to finish.

About Us

We're Arolite, a nationwide facilities partner helping commercial kitchens run reliably, efficiently and sustainably for some of the UK's best-known brands.

We are proudly family-run, purpose-driven and genuinely invested in the people who work here. We have built a strong reputation over seventeen years, not just for the work we do but for the way we do it, with a national reach and a local heart, built on accountability rather than hierarchy.

About the Role

As a Customer Service Coordinator, you’ll play a key role in ensuring our clients receive a professional, responsive, and reliable service. Your responsibilities will include:

• Act as a first point of contact for clients, providing updates and responding to queries.
• Produce client estimates, source, and order spare parts, and liaise with suppliers.
• Proactively follow up on open jobs, ensuring progress through to completion.
• Allocate jobs to engineers and communicate requirements clearly.
• Schedule and coordinate planned maintenance visits.
• Support engineers with the information and resources they need to deliver an excellent service.
• Keep our systems up to date, maintaining accurate records and compliance.
• Produce and maintain client and internal reports.
• Support the wider service team with both routine and ad hoc tasks.
• Provide out of hours support for our clients during evenings and weekends on a rota basis. (Once trained this involves being available to take calls and action them remotely, you do not need to be desk based).

You don't need catering industry experience — we'll teach you what you need to know. A natural curiosity about how things work and excellent people skills will help you thrive.

What You Will Bring

• Previous experience in a customer service, administrative or coordination role
• A methodical, organised approach with good attention to detail
• Strong written and verbal communication skills
• Comfortable using Office 365 and service management tools, and picking up new systems
• Able to juggle tasks, stay calm under pressure, and meet deadlines
• A team player who's ready to learn, adapt, and pitch in where needed
• Comfortable providing out of hours cover on a rota basis after training

What You’ll Get in Return

• A varied and interesting role
• Supportive team environment with regular feedback
• Spacious, modern office with free parking
• Competitive salary
• Death in service cover
• An open, honest culture where your ideas are valued

What We Value

• A learning mindset — willing to ask questions, make suggestions, and develop
• A focus on outcomes — solving problems, seeing the bigger picture, and delivering quality
• A team spirit — open communication, collaboration, and shared success