WHAT'S IN IT FOR YOU? * Competitive salary between £25,000 and £27,000 per year, negotiable * Generous monthly bonus based on performance and compliance * Supportive team environment in our Cheltenham office * Full-time employment with standard Monday to Friday hours * Additional benefits including workplace pension, life insurance, and employee assistance programme * Opportunity to develop your skills in a regulated debt collection environment MUST HAVE'S * Minimum of 2 years proven success in regulated debt collection * Strong organisational skills with great attention to detail * Resilience and the ability to handle challenging conversations * Effective communication and negotiation skills * Basic computer skills; full training on in-house systems provided NICE TO HAVE'S * Experience in accounting or credit control (preferred) * Previous experience working in regulated environments SO, WHAT WILL YOU BE DOING? * Engaging with customers via telephone and email to resolve payment issues * Building relationships to facilitate quick notification of payments made directly * Negotiating payment plans within strict compliance frameworks * Completing administrative tasks related to debt resolution * Supporting ad hoc duties as required to meet team goals HELPFUL EXTRAS * Opportunity for career growth within a professional sector * Work in a busy, dynamic office environment * Work extra hours during busy periods, if desired Interested? Send your CV to i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful