Customer Support Manager - Aviation

Oxford, Oxfordshire
Permanent | Full-Time | 37.5 Hours | Monday-Friday

We are currently recruiting for an experienced Customer Support Manager to join a leading organisation within the aviation and aerospace sector based in Oxford.

This is a key customer-facing position responsible for managing the end-to-end delivery of Support & Services activities for civil aviation customers and operators across the UK and Ireland.

The successful candidate will act as a primary point of contact for customers, ensuring requirements are effectively managed while coordinating closely with internal departments and wider international teams.

The Role:

As Customer Support Manager, you will be responsible for developing strong, long-term customer relationships while ensuring a consistently high level of service.

Your responsibilities will include:

• Managing day-to-day customer requirements relating to Support & Services activities.
• Acting as a key interface between customers and internal operational teams.
• Coordinating across multiple business functions to ensure customer requirements are delivered effectively and on time.
• Managing complex customer situations and resolving operational issues.
• Building and maintaining strong relationships with civil aviation customers and operators.
• Supporting strategic customer initiatives aimed at improving customer satisfaction, retention and long-term business growth.
• Hosting customer meetings, including senior-level and strategic discussions.
• Presenting information and solutions clearly to multiple stakeholders.
• Working closely with internal and external stakeholders to identify practical solutions to customer requirements.
• Supporting commercial and operational activities relating to customer services.

Skills & Experience:

To be considered for this position, you will ideally have:

• Working knowledge of Part 145 and Part CAMO regulations.
• A strong understanding of aviation operations, ideally within the helicopter or rotary-wing sector.
• Previous experience within a customer support, customer services, operations or account-management environment within aviation.
• Strong communication, negotiation and relationship-management skills.
• The ability to work effectively across different departments and with stakeholders at all levels.
• Experience managing complex customer or operational situations.
• Excellent attention to detail and a solutions-focused approach.
• The ability to operate effectively within a demanding, fast-paced environment and work to customer and operational deadlines.
• Confidence hosting senior-level customer meetings and presenting to multiple stakeholders.

The Opportunity:

This is an excellent opportunity to take on a highly visible position within an established aviation organisation, working closely with civil aviation customers and a broad network of operational, technical and commercial stakeholders.

The position would particularly suit someone with a strong aviation background who combines technical/regulatory understanding with excellent customer and stakeholder-management skills.

Location: Oxford, Oxfordshire
Contract: Permanent
Hours: 37.5 hours per week, Monday-Friday
Travel: Please note that this position will involve travel to customer and operational sites as required.

Interested?

For further information or a confidential discussion regarding this opportunity, please contact:

Maria Vasileva

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality