Booking Coordinator

£26,440pa | Leatherhead | Full-time

An established UK organisation is looking for an organised and personable Booking Coordinator to join their team. This is a varied administrative role involving stakeholder communication, data management and customer service.

The successful candidate will be responsible for coordinating a number of allocated screening, acting as the key point of contact for external stakeholders and ensuring everything is organised and delivered smoothly.

Key Responsibilities

• Coordinate allocated screening from initial booking through to completion.
• Act as the main point of contact for families, schools, clients and other external stakeholders.
• Liaise with internal teams and staff to ensure all arrangements are confirmed and communicated clearly.
• Manage online booking systems and maintain accurate records.
• Maintain and update spreadsheets, calendars and databases with all booking and participant information.

Create promotional materials using Canva.

• Prepare and distribute letters and other documentation, including mail merges.
• Manage waiting lists and email distribution lists, keeping records accurate and up to date.
• Coordinate the preparation of equipment and supplies required for each booking.
• Produce accurate information and data sheets for use by the team.
• Respond to telephone and email enquiries in a professional and timely manner.
• Provide administrative support to other members of the team when required.
• Maintain accurate physical and digital records in line with data protection and information security requirements.
• Provide general administrative support across the wider team as required.

About You

• We are looking for someone who is highly organised, reliable and confident dealing with people at all levels. You will need to be comfortable managing multiple priorities while maintaining a high level of accuracy and attention to detail.
• The ideal candidate will have:
• Excellent written and spoken English.
• A confident and professional telephone manner.
• Strong administration and organisational skills.
• Excellent attention to detail.
• The ability to manage multiple tasks and changing priorities.
• Strong interpersonal and stakeholder management skills.A calm, patient and empathetic approach when dealing with sensitive or difficult enquiries.
• Confidence using Microsoft Office, particularly Outlook, Word and Excel.
• The ability to work independently while also being a supportive team member.
• A strong understanding of confidentiality and the importance of handling personal information appropriately.
• A flexible and helpful approach to supporting the wider team.

Benefits

• Private healthcare
• Workplace pension contributions
• 28 days' annual leave, including Bank Holidays
• Long-service bonus scheme
• Enhanced sick pay
• Flexible time-off-in-lieu system
• Free on-site parking