We are recruiting on behalf of our client, based in Feltham, for an experienced Time Critical Operations Clerk to join their busy operations team.

This is a 4 on, 4 off night shift role, working 7am - 7pm . The successful candidate will have previous import and export experience and be confident managing time-critical express shipments in a fast-paced environment.

Key Responsibilities

• Deliver excellent customer service to clients.
• Take ownership of customer service delivery and operational requirements.
• Follow up and resolve any operational issues in a timely manner.
• Complete import and export customs entries from start to finish.
• Coordinate and manage time-critical express shipments.
• Build and maintain strong relationships with existing customers.
• Follow up existing business through telephone calls.
• Prepare and provide customer quotations.

Skills & Experience

• Previous experience in import and export operations is essential.
• Experience completing customs entries from start to finish.
• Experience using BoxTop software is preferred.
• Excellent communication and customer service skills.
• Strong organisational and time management skills.
• Ability to build and maintain positive customer relationships.
• Comfortable working in a fast-paced, target-driven environment.
• A proactive approach with excellent attention to detail.

If you're looking for your next challenge and have the relevant experience, we'd love to hear from you. Apply today!