Customer Service Coordinator

Rayleigh, Essex

Start Date: Monday 26th October (or as soon as available)

Shifts - Monday to Friday, 6.30am-2.30pm / 7am-3pm / 9.30am-5.30pm

Long-Term Temporary Opportunity

Enhanced DBS Required (or DBS on the Update Service)

Are you an organised and customer-focused professional looking for your next opportunity?

My client is seeking a proactive and personable Customer Service Coordinator to join their team on a long-term temporary basis. This is an excellent opportunity for someone who enjoys being the first point of contact for customers, thrives in a busy office environment, and takes pride in delivering exceptional service.

Based at their Head Office in Rayleigh, you will play a key role in ensuring all incoming enquiries are handled professionally and efficiently, helping to support the smooth day-to-day operation of the business.

Key Responsibilities

• Act as the first point of contact for all incoming telephone enquiries
• Professionally manage and triage calls, directing enquiries to the appropriate departments
• Handle inbound and outbound telephone calls
• Respond to emails and general customer enquiries
• Provide administrative support to the wider team
• Maintain accurate records and update internal systems
• Support office processes and day-to-day operations
• Utilise Monday.com to manage tasks and workflows where required

The ideal candidate will have:

• Previous reception, front-of-house, or customer service experience
• Experience managing high volumes of enquiries and prioritising workloads
• Knowledge of, or experience using, Monday.com
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• A professional and friendly telephone manner
• The ability to work effectively both independently and as part of a team
• Immediate availability or the ability to start at short notice

What's on Offer?

• Long-term temporary assignment
• Friendly and supportive working environment
• Immediate start available
• Opportunity to gain experience within a busy and professional organisation
• A varied role where no two days are the same

Interviews will take place as follows:

Thursday 22nd October 2.30pm-4pm

Friday 23rd October 10-11.30am

If you are a confident communicator with a passion for customer service and are available to start quickly, I'd love to hear from you.