Job Advert: Document Services Operative
Location: Digbeth, Birmingham
Contract Type: Temporary until estimated December 2026
Hourly Rate: £13.45
Start Date: 26th October 2026
Working Pattern: Full Time, Monday to Friday. Working on a shift rotation of either 8:00am-4:00pm or 10:00am-6:00pm.

Are you ready to step into a dynamic role that plays a key part in the smooth operation of an innovative organisation? Our client, a reputable employer in the document management sector, is seeking three dedicated Document Services Operatives to join their team in Digbeth, Birmingham. This is an exciting opportunity to contribute to a vibrant work environment where efficiency and accuracy are paramount!

Key Responsibilities:
As a Document Services Operative, you will be at the forefront of the document management process. Your key tasks will include:

• Support the day-to-day delivery of Document Services and Workplace Operations activities.
• Prepare documents and mail for digital scanning, including the removal of staples, bindings, and other fastenings.
• Scan hard copy documents and correspondence into PDF format using high-volume scanning equipment.
• Conduct quality checks to ensure all scanned documents accurately match original files and that no pages are missing.
• Manage inbound and outbound courier services, including receiving deliveries and arranging collections.
• Ensure compliance with client environmental, security, and operational policies while meeting agreed Service Level Agreements (SLAs).
• Adhere to all IMS and ISO standards and requirements.
• Produce high-quality printed and reprographic materials in line with client specifications, using a range of print and finishing equipment.
• Monitor, maintain, and replenish printer consumables to ensure continuous operation.
• Perform daily machine calibrations to maintain optimum print and colour quality standards.
• Compile and provide accurate management information and reporting across multiple workstreams.
• Take ownership of personal and team performance targets, ensuring objectives are consistently achieved.
• Record training activities accurately and maintain up-to-date skills assessments.
• Identify, report, and escalate issues in accordance with established procedures to the Senior Operator or Team Leader.
• Proactively minimise waste, reduce service downtime, and contribute to continuous improvement initiatives.
• Maintain a safe, organised, and efficient working environment at all times.

Who is the Ideal Candidate?

Our client is looking for individuals who have:

Skills & Experience

• Previous experience using guillotines, wire and comb binding equipment, and print management systems/drivers.
• Excellent verbal and written communication skills, with the ability to engage effectively with a wide range of stakeholders.
• Ability to remain calm and productive when working under pressure and within tight deadlines.
• Strong IT proficiency, including Microsoft Office applications and Adobe Acrobat.
• Highly customer-focused, with a proactive approach to problem-solving and service delivery.
• Strong attention to detail, ensuring accuracy and quality in all aspects of work.
• Ability to manage multiple tasks and prioritise workloads effectively.
• Team-oriented with the ability to work independently when required.
• Committed to maintaining high standards of compliance, security, and operational excellence.

If you thrive in a busy environment and are passionate about providing exceptional document services, this role is for
How to Apply:
If this opportunity excites you, don't hesitate! Our client is eager to find the right candidates to start on the 26th of October 2026. To apply, please submit your CV along with a brief cover letter outlining your relevant experience.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.