IT Support Technician – Norwich Location: Norwich Salary: Competitive, depending on experience Job Type: Permanent Working Pattern: Office-based with travel to other sites as required A well-established professional services organisation is looking for an experienced IT Support Technician to join its internal IT team in Norwich. This is a hands-on 1st and 2nd line IT Support position, supporting users across the business and providing technical assistance across multiple office locations. The Role You’ll be responsible for providing day-to-day technical support to staff, resolving hardware and software issues, maintaining IT equipment and helping ensure systems remain secure, reliable and available. Key responsibilities include: * Providing 1st and 2nd line IT support to users * Logging, managing and resolving support tickets through a helpdesk system * Troubleshooting Windows, Microsoft 365, hardware and network issues * Installation, maintenance and repair of laptops, PCs, tablets, printers, phones and other IT equipment * Supporting Active Directory, Entra ID and MFA * Assisting with user account administration, onboarding and leaver processes * Preparing and configuring equipment for new starters * Supporting mobile devices across iOS and Android * Assisting with software updates, device management and security updates * Supporting Intune and Windows deployment processes * Assisting with laptop imaging and device builds * Monitoring and escalating backup-related issues * Carrying out regular checks of meeting room and IT equipment * Working with third-party suppliers and technology vendors where required * Maintaining accurate hardware and software inventories * Supporting the wider IT team with ongoing projects and improvements About You The ideal candidate will have previous experience working in an IT helpdesk or technical support environment and be comfortable dealing directly with users at all levels. Essential experience: * Previous 1st/2nd line IT Support or Helpdesk experience * Experience using IT service/helpdesk ticketing