• Annual Salary: £28,500
• Location: Bradford
• Job Type: Full-time, Permanent
• Hours: Monday to Friday, 8:30am – 5:00pm

Reed is recruiting on behalf of a recognised distributor based in Bradford, due to continued growth our client is looking for a Sales Office Administrator to join their busy Sales Department. This role involves handling a high volume of calls and administrative tasks to ensure the smooth operation of the Sales Office. The ideal candidate will be adept at multitasking, meeting daily deadlines, and providing exceptional customer service.

Day-to-day of the role:

• Handle between 300 to 500 calls per day, both inbound and outbound, ensuring outstanding customer service on every call.
• Take and accurately process sales orders.
• Answer technical questions about products or product ranges.
• Provide updates on estimated delivery times and handle general queries or complaints.
• Perform detailed administration following calls.
• Undertake any other ad hoc duties as required.

Required Skills & Qualifications:

• Previous customer service experience in a busy and fast-paced office environment.
• Industry-relevant experience within bathrooms is preferred.
• Proficient in Microsoft Office and computer literate.
• Confident in managing inbound telephone calls.
• Excellent written and verbal communication skills.
• Experience using Business Central is advantageous but not essential.

Benefits:

• Free on-site parking
• Bonus schemes
• Contributory pension scheme (after 6 months’ service)
• Time-served benefits to reward employee loyalty
• A positive team environment with full training and ongoing support