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Customer Service Associate

Wintermann Search & Selection Limited

City of London · Posted 22 Oct 2026 · 10 applicants

£25,000 - £40,000 per annum
Permanent
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  • Regular Branch Operations and Handling of Remittances.
  • Monitoring and processing of incoming and outgoing remittances.
  • Opening of Business and individuals Accounts including NRI.
  • KYC Compliance, Transactions Monitoring/Review and preparation of various reports.
  • Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics/check-list and monthly reports.
  • Creation and verifications of Finacle Entries and Generation of daily reports.
  • Creating FD maturity, new, renewal and other certificate for customers.
  • Completion of Day End Activities and Batch Jobs Execution.
  • Assisting the Branch Audit and reviews.
  • Filling and Scanning – documents/Daily Vouchers.
  • Handing/assisting of existing/new customer Queries – Phone/emails/letters/postal request and fact to face customers and complaint redressal.
  • Daily reconciliation of pending entries and checking for FD maturities (Renewals and closures)
  • Uploading of SFTP Files/handling of cash and branch regular operations/cheques.
  • Lodging, Realisation and Free Delivery for Trade – Bills.
  • Attend any task that may be entrusted by Daily Manager/Branch Manager

Qualifications/Competency

  • Any Bachelor Degree
  • Knowledge of Branch Operations/Remittance Handling
  • Sound knowledge of AML KYC guidelines
  • Business Development skills
  • Customer focused and Complaint Handling Skills.
  • The ability to communicate clearly and efficiently with customers.
  • Knowledge of MS Office 365, Finacle and Credit Portfolio if any

Previous Experience

Relevant experience of 1 year in Banking/Financial Institutions.

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