Are you at your best when you're speaking to customers?
We're looking for experienced Customer Service Advisors who are confident in handling a busy volume of telephone enquiries, can quickly get to the heart of a customer's issue and genuinely enjoy helping people.This is a fast-paced customer contact role where strong telephony skills are key. You'll be speaking to customers with a wide range of queries, some straightforward and others more sensitive or challenging, so you'll need to be a confident communicator who can listen, ask the right questions and provide clear and accurate information.
What you'll be doing

• Handling a high volume of inbound customer calls
• Acting as a first point of contact and aiming to resolve enquiries at the first opportunity
• Listening carefully to understand each customer's circumstances and provide the right advice
• Managing challenging or sensitive conversations calmly and professionally
• Taking ownership of enquiries through to resolution
• Accurately updating customer records and case management systems
• Processing payments and discussing payment arrangements where required
• Dealing with enquiries relating to repairs, accounts, complaints and other customer services
• Working closely with internal teams when an enquiry needs further support
• Delivering a consistently high standard of customer service

What we're looking for
You don't need to be a housing expert. What matters most is that you have strong telephone-based customer service experience and are comfortable working in a structured, busy environment.Ideally, you'll have:

• At least 12 months' experience within a customer service or contact centre environment
• Strong telephone customer service skills
• Confidence dealing with difficult or challenging conversations
• The ability to remain calm, professional and empathetic under pressure
• Good questioning, listening and problem-solving skills
• Strong IT skills and experience accurately updating customer information on systems
• The ability to follow policies and procedures while still giving customers a human, helpful service
• A proactive attitude and a genuine desire to resolve customer queries

Hours and shifts
This is a 37-hour working week, with shifts operating between 8am and 8pm.Your rota could include:

• Early: 8am or 9am starts
• Mixed: 8am, 9am or 10:30am starts

Please note: this role is fully office-based with no home working available.
What's on offer?

• Salary: £28,790
• Hourly rate: £14.92
• 37 hours per week
• Full-time opportunity until February 2027
• A varied customer service role where no two conversations are quite the same

If you're an experienced Customer Service Advisor who enjoys speaking to people, solving problems and delivering great service over the phone, we'd love to hear from you.

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