Arrears Advisor

Some conversations can change someone's day, or even their future.

We're working with a client in Epsom who is looking for a compassionate and approachable person to join their Customer Outcomes team. In this role, you'll support customers who may be facing financial difficulties, helping them explore solutions and regain confidence in their situation.

If you enjoy building rapport, listening without judgement and helping people find a way forward, this role offers the opportunity to do meaningful work in a supportive environment, free from scripted conversations and unnecessary pressure.

Why Join This Team?

• Competitive Salary
• Be part of a supportive, people-focused environment.
• Use your skills to genuinely help customers every day.
• Benefit from ongoing training and development opportunities.
• Hybrid working offered after the initial induction period, plus access to onsite facilities, parking and company events.

What You'll Be Doing:

• Speaking with customers who may be experiencing temporary or ongoing financial difficulty.
• Taking time to listen, understand their situation and provide supportive guidance.
• Creating realistic and affordable repayment plans tailored to each customer and their needs.
• Ensuring all interactions meet regulatory expectations, with a strong focus on fairness and support for vulnerable customers.
• Maintaining accurate records and following clear processes and compliance standards.

What We're Looking For:

• Experience in arrears, collections or financial services.
• Confidence handling sensitive conversations with empathy and care.
• Strong attention to detail and good organisational skills.
• Comfortable using IT systems and willing to learn new tools
• Interest in developing knowledge of financial regulations (full training provided).

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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