Dispatch & Customer Operations Coordinator

Location: Boroughbridge, North Yorkshire

Salary: £27,000–£29,000 depending on experience

Hours: Full-time

Company: LTC Healthcare

About the role

LTC Healthcare is looking for a reliable, organised and hands-on Dispatch & Customer Operations Coordinator to join our team.

The role is split approximately 50/50 between computer-based order administration and hands-on warehouse work.

Around half of the role involves processing orders, booking shipments, producing invoices and documentation, sending tracking information and dealing with straightforward customer enquiries.

The other half involves practical warehouse work, including packing orders, restocking products, receiving deliveries and assisting with goods-in.

We typically receive around two container deliveries per month, and the successful candidate will be expected to help the warehouse team unload, check and put away these deliveries.

This is therefore not a traditional office-based role. The successful candidate must be equally comfortable working at a computer and carrying out physical warehouse duties.

We will provide comprehensive training on our systems, processes, courier platforms and day-to-day procedures, so direct experience in every aspect of the role is not essential.

Key responsibilities

Warehouse, packing and dispatch

• Check and pack customer orders accurately and efficiently.
• Prepare parcels, cartons and pallet orders for dispatch.
• Restock products and keep warehouse areas organised.
• Receive and check incoming deliveries.
• Assist with putting stock away and general warehouse duties.
• Help unload incoming shipping containers approximately twice per month.
• Follow warehouse health and safety procedures.

Order processing and administration

• Process and update customer orders using company software.
• Book shipments through courier and freight systems such as Royal Mail, DHL and DPD.
• Produce delivery notes, shipping labels and other documentation.
• Progress dispatched orders through to invoicing.
• Maintain accurate order and customer records.
• Assist with returns, credits and straightforward order amendments.

Customer and order support

• Provide customers with delivery updates and tracking information.
• Answer basic stock, invoice and order queries.
• Liaise with couriers when delivery issues arise.
• Pass more complex commercial or product enquiries to the appropriate team member.

About you

We are looking for someone who is:

• Comfortable splitting their time between computer-based work and hands-on warehouse duties.
• Fast, accurate and organised.
• Reliable with a strong eye for detail.
• Comfortable handling parcels and cartons.
• Willing to assist with unloading container deliveries.
• Computer literate and confident using email and basic software.
• Comfortable communicating with customers by email and telephone.
• Able to work effectively as part of a small team.
• Flexible and willing to help across different operational areas when required.

Previous experience in a warehouse, dispatch, fulfilment, logistics, goods-in or order-processing role would be beneficial, but comprehensive training will be provided.

Experience using courier systems such as Royal Mail, DPD or similar platforms would also be useful, although this is not essential.

What we offer

• Competitive salary depending on experience.
• Stable full-time position within an established North Yorkshire business.
• Varied role combining warehouse work and administration.
• Genuine responsibility within a small team.
• Comprehensive training on company systems, processes and procedures.
• Opportunity for the role to develop as the business grows.
• Friendly, small-team working environment.

About LTC Healthcare

LTC Healthcare is an established UK supplier and distributor of sexual health and wellbeing products.

We supply customers across the UK and internationally, including retailers, distributors, healthcare organisations and public-sector customers.

This role is an important part of ensuring stock is received correctly, customer orders are processed accurately and orders leave our warehouse correctly and on time.