Senior IFA Administrator

Colchester | From £35,000

We are working with a long-established professional services firm to recruit a Senior IFA Administrator for the financial planning team in their Colchester office.

Our client has a well-regarded financial planning division advising a high net worth client base, and now sits within a larger national group, so the local team and client relationships remain, with the benefits, development structure and stability of a substantial business behind them.

THE ROLE

Reporting to the IFA Team Leader and working alongside the Financial Planning Managers, Financial Planners and Paraplanners, this is a senior administration role focused on client servicing, new business implementation and ongoing review administration. The emphasis throughout is on supporting a premium client experience with accurate, auditable and compliant records.

Key responsibilities include:

• Preparing and submitting new business applications and supporting documentation
• Obtaining provider information, valuations and policy details
• Processing letters of authority, withdrawals, top-ups, fund switches and other servicing requests
• Monitoring pipelines, chasing providers and platforms, and progressing cases through to completion
• Preparing review packs, meeting documentation and ongoing service administration
• Maintaining accurate client records, workflows and document management on the back-office and CRM systems
• -Handling client and provider enquiries by telephone and email, resolving where appropriate and escalating where necessary
• Working closely with the wider team to prioritise workloads, progress cases and provide cover during absence or peak demand
• Working in line with FCA rules, Consumer Duty, GDPR and AML requirements

WHO THIS WILL SUIT

• Significant experience in an IFA, wealth management or financial planning administration role
• Strong working knowledge of pensions, investments, ISAs, bonds, protection and general client servicing
• Experience of new business processing, provider and platform liaison, and ongoing review administration
• Comfortable working within back-office, CRM and provider systems, with a strong record-keeping discipline
• Excellent organisation, prioritisation and attention to detail
• Able to work independently, manage competing priorities and use initiative to resolve issues
• Good standard of general education including English GCSE or equivalent, with strong written and verbal communication skills suited to a high net worth client base

No professional qualifications are required for this role - relevant experience, capability and a strong client-service mindset are considered more important. For the right candidate, the firm will provide financial support towards regulated financial planning exams and the Regulated Financial Planning Diploma.

THE PACKAGE

• Salary from £35,000, depending on experience
• Pension - 5% employee contribution matched by 5% employer contribution
• Life assurance - death in service cover at four times salary
• Share Incentive Plan
• Private medical insurance scheme and healthcare cashback
• Annual eye test and employee assistance and counselling support
• Holiday purchase scheme and enhanced family leave pay
• Cycle to work scheme, electric car scheme, discounts platform and legal fees discount
• Season ticket loan
• Study support, e-learning platform, coaching and mentoring
• Paid volunteering time each month