Reservations Agent

• Annual Salary: £30,000 - £35,000 (flexible depending on experience)
• Location: Harrow
• Job Type: Hybrid (Office Mon-Wed, WFH Thu-Fri)

Join our dynamic team as a Reservations Agent, where you will design bespoke holidays tailored to clients' preferences, ensuring unique and memorable travel experiences. This role is ideal for someone with a passion for African safari holidays and a strong background in travel consultancy.

Day-to-day of the role:

• Design and manage bespoke holidays tailored to clients' preferences, ensuring unique and memorable travel experiences.
• Build and maintain strong, long-term client relationships, ensuring high satisfaction and fostering repeat business.
• Identify opportunities to upsell and cross-sell additional travel services, packages, and exclusive experiences to enhance the client journey.
• Offer expert advice on destinations, itineraries, and services, guiding clients to make informed decisions.
• Manage client inquiries, bookings, and related administrative tasks efficiently and professionally.
• Deliver outstanding customer service, ensuring clients are supported and satisfied throughout the booking process.
• Provide administrative support to the team as needed.
• Stay updated with the latest industry trends to offer clients innovative and relevant travel solutions.

Required Skills & Qualifications:

• A genuine passion for African safari holidays, with demonstrable knowledge of the destinations we offer.
• Excellent phone etiquette and communication skills.
• A minimum of 3 years’ experience as a Travel Consultant or in a similar client-facing role; however, graduates with a willingness to learn and develop in the role are also considered.
• Strong organizational and time management skills.
• High attention to detail and excellent problem-solving abilities.
• Proficiency in reservation systems and MS Office.
• Proven track record of delivering high-quality results in a timely manner.
• Experience in selling holidays, creating packages, and understanding of the travel market.

Benefits:

• Competitive salary with flexibility based on experience.
• Hybrid working model.
• Opportunity to work in a dynamic and growing industry.
• Professional development opportunities.
• Work schedule includes approximately one Saturday every 4-5 weeks.

To apply for this Reservations Agent position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.