East London Care and Support (ELCAS): Who are we?

ELCAS is a private domiciliary care provider, based in the London Borough of Newham.

Established in 2009, ELCAS has delivered high-quality, person-centred care and support to adults

and children of all ages and needs, ensuring client safety and contributing to their independence

and overall well-being.

We are registered with the Care Quality Commission (CQC), rated good in all domains and meet all

CQC Fundamental Standards and regulations. We are also registered with OFSTED to support

children aged 5 to 18 in our setting.

Purpose of the Role

The role of Care Coordinator is important to the success of ELCAS operations.

You will be reporting to an Operational Manager

Key functions are the smooth running of the scheduling system to ensure all care calls are

appropriately covered with well-matched carers. Knowledge and understanding of Electronic Care

Management (ECM) systems are essential, as are strong IT and typing skills to use these systems,

electronic records, and communication. Monitoring ECM for carer logging in/out to ensure care calls

are attended and that carers have completed effective care notes and observations. We currently

use Birdie Care, for our ECM. Communicating with the clients, families and carers to ensure client

safety, satisfaction and fulfilment of care delivery. Caring for our carers helps them care for our

clients. The ability to multitask and work under pressure to meet agreed deadlines is essential to

successfully fulfil this role.

Undertaking clients’ initial assessments and annual reviews, collecting and recording accurate,

person-centred information, and completing relevant paperwork / digital documents that are fully

updated promptly. Undertaking carers' supervision to check their well-being, monitor performance

and training gaps and needs. Recordkeeping is paramount, with relevant contact logs recorded for

both clients and carers. Ensuring excellent professional positive communication, verbal, non-verbal

and in writing with all professionals relating to the care, health and wellbeing of our clients.

Assisting with the recruitment of skilled, experienced carers who provide high-quality care and

respect our clients and fellow carers; assisting with induction and necessary training; and arranging

peer support sessions to share best practice, remind carers of their responsibilities, and how to work

effectively and professionally with clients.

You will keep all electronic and paper systems up to date, ensuring that information is accurate,

non-judgmental, and compliant with GDPR. You are responsible for understanding and working with

relevant Care legislation, CQC regulations and standards, and the Newham Provider Quality

Handbook to continuously improve care safety and quality delivered by our care staff to our clients.

You will always maintain confidentiality and remind carers of the importance of doing so as well.

You are responsible for upholding and championing this company's positive reputation. You will

work with Management Teams on any new initiatives the Director introduces to support the

company’s expansion. You will provide office cover and complete projects and administrative tasks

as directed by your line manager.