WHAT'S IN IT FOR YOU? * Competitive hourly rate * Opportunity to make a real impact supporting local people * Supportive public sector team environment * Clear processes, training and guidance to help you succeed * Varied day-to-day work with autonomy and structure MUST HAVE'S * Experience in a customer-focused, casework or support role * Strong communication skills (written and verbal) * Confidence handling sensitive conversations with empathy * Excellent organisation and ability to manage a busy workload * Good IT skills and confidence using databases/systems NICE TO HAVE'S * Experience within housing, homelessness or tenancy support * Understanding of safeguarding and working with vulnerable people * Experience working in a local authority or public sector setting * Knowledge of relevant housing legislation and guidance SO, WHAT WILL YOU BE DOING? * Managing a caseload and delivering timely, accurate support * Speaking with customers to understand circumstances and agree next steps * Assessing needs, risks and suitability of available options * Keeping clear, detailed records and updating systems accurately * Liaising with internal teams and external partners to progress cases HELPFUL EXTRAS * Flexible approach and ability to adapt to changing priorities * Commitment to confidentiality, professionalism and best practice * Positive, proactive attitude with a solutions-focused mindset