Your new company
Hays are proud to be working with a well-established and highly regarded organisation based in St Andrews who are looking to appoint an experienced Customer Services and Administration Coordinator. This is an excellent opportunity to join a friendly and collaborative team within a busy, professional working environment.

Your new role
You will provide comprehensive administrative and customer service support, helping to ensure that enquiries and applications are managed accurately and efficiently. Acting as a key point of contact, you will communicate with customers by telephone and email, provide clear information and ensure they receive a professional and seamless experience throughout the process.

Your key responsibilities will include:

• Processing enquiries, applications and registrations accurately and efficiently
• Maintaining customer records using internal CRM and database systems
• Ensuring information is complete, accurate and handled in line with GDPR requirements
• Coordinating appointments, meetings, visits and events
• Preparing correspondence, documentation and information packs
• Monitoring outstanding information and following up with customers
• Collating data and assisting with the preparation of regular reports
• Supporting the implementation and improvement of administrative systems
• Providing general administrative support to the wider team
• Handling sensitive and confidential information professionally
• Communicating key dates, requirements and process updates to customers
• Working collaboratively with internal departments and external contacts

What you'll need to succeed
You will be an organised and detail-focused administrator with experience working in a busy, customer-facing environment.You will also have:

• Previous experience in an administrative or customer service role
• Experience using databases, CRM systems or similar internal systems
• Excellent attention to detail and a strong commitment to accuracy
• Strong organisational and time-management skills
• The ability to manage multiple tasks and changing priorities
• Excellent written and verbal communication skills
• Confidence using Microsoft Office, including Word, Excel and Outlook
• A professional, welcoming and customer-focused approach
• The ability to handle confidential information with discretion
• A proactive, flexible and collaborative working style
• The ability to learn new systems and processes quickly

Experience working within a regulated, professional or international environment would be beneficial but is not essential.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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