Community Host & Resident Experience Coordinator

Location: Leatherhead
Pay: £13.46 per hour PAYE (£17.06 per hour Umbrella)
Contract: Temporary Assignment
Start Date: ASAP

The Role

We are seeking a friendly, organised, and customer-focused Community Host & Resident Experience Coordinator to join a residential development in Leatherhead. This is a front-facing role where you'll be responsible for delivering an exceptional resident experience, supporting community engagement, and assisting with the smooth day-to-day running of the site.

Key Responsibilities

• Act as the first point of contact for residents, visitors, contractors, and prospective tenants.
• Deliver a professional, welcoming, and customer-focused service at all times.
• Assist residents with enquiries and building-related requests.
• Build positive relationships and foster a strong community atmosphere.
• Manage bookings for communal spaces and resident facilities.
• Support resident move-ins and move-outs.
• Oversee parcel and postal deliveries, ensuring residents are notified promptly.
• Maintain accurate records using internal systems and CRM platforms.
• Coordinate diaries, appointments, and resident communications.
• Conduct tours for prospective residents and support the customer journey from enquiry to move-in.
• Monitor maintenance requests and liaise with relevant teams to ensure timely resolution.
• Carry out routine building checks and report any health and safety concerns.
• Work closely with colleagues, contractors, and service providers to support daily operations.
• Participate in handovers, team meetings, and other duties as required.

Skills & Experience

• Previous experience in customer service, hospitality, residential property, retail, leisure, or a similar environment.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confident using Microsoft Office and CRM systems.
• Friendly, professional, and approachable manner.
• Ability to prioritise workloads and work independently.
• Proactive, solutions-focused, and able to remain calm under pressure.
• A positive, flexible team player who enjoys working with people.

What's on Offer?

• Immediate start available
• Temporary assignment
• £13.46 per hour PAYE
• £17.06 per hour Umbrella
• Full-time hours
• Excellent experience within a premium residential environment
• Supportive and friendly team

Community Host & Resident Experience Coordinator | Leatherhead | Temporary | ASAP Start | £13.46 PAYE / £17.06 Umbrella