• Job Title: Returns Assistant
• Location: Hastings
• Salary: £25,775 - £27,500 p/a
• Work Type: Permanent
• Hours: 39 hours per week, Monday-Friday
  Monday-Thursday: 8:00am-4:30pm
  Friday: 8:00am-3:30pm
• Start date: End of October / early November

HRGO Recruitment are seeking a self-motivated and energetic Returns Assistant to join our client's busy manufacturing company in Hastings. As a Returns Assistant, you will play an important role in processing both B2B and B2C returns, handling stock, completing administrative tasks and assisting with customer queries to ensure returns are processed accurately and efficiently.

Key Responsibilities

• Receive, unpack and assess incoming customer returns shipments
• Check returned products for condition, quantity and accuracy
• Accurately process returns through company systems and complete the necessary administration
• Update customers regarding returns and complete refunds or action confirmations where required
• Ensure returned products are correctly handled, including returning suitable items to stock, re-processing stock, or isolating and storing products where necessary
• Maintain an efficient stock turnaround to ensure suitable products are returned to stock promptly and are available to fulfil new orders
• Identify products suitable for the company's eBay clearance channel
• Assist with repairing, refurbishing or re-processing products where appropriate
• Proactively deal with customer queries relating to returns and work with other departments to resolve issues
• Follow company processes, procedures and policies at all times
• Maintain a clean, organised and efficient working environment
• Work effectively both independently and as part of a wider team

Skills and Attributes

• Previous experience working hands-on with clothing, sports goods or similar products is desirable
• Good administrative and organisational skills with strong attention to detail
• Confident using computers and multiple software applications
• Ability and willingness to learn new bespoke systems and processes

• Strong communication and customer service skills
• Practical approach with the ability to handle products and packages safely and efficiently
• Ability to balance practical, hands-on work with desk-based administration
• Good understanding of company procedures and the importance of following processes accurately
• Knowledge of consumer law relating to returns and distance selling is desirable
• Good attendance and timekeeping
• Ability to work both independently and as part of a team
• Proactive approach to resolving issues and completing tasks
• Strong attention to detail when checking products, processing returns and updating systems

Key Information

• 39-hour working week, Monday-Friday
• 4 weeks (20 days) annual leave plus bank holidays
• Holiday allowance increases to 25 days over time
• Based mainly at our client's Hastings site, with occasional requirements to work at other locations
• 50% staff discount
• Free onsite parking
• Opportunity to work within a multi-brand international sports goods and apparel business