HM82: Senior Digital Delivery Manager

Location: National – 2 days per week in any client office | Contract 6 months

Salary: Competitive Day Rate | IR35: In Scope

Overview:

First Military Recruitment are currently seeking a Senior Digital Delivery Manager on behalf of one of our clients.

The safety service area within the business is mobilising two managed-service suppliers to deliver separate but connected work packages. We are looking for an experienced Senior Delivery Manager to provide senior delivery oversight during this six-month mobilisation and establishment period.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• The role will coordinate delivery plans, dependencies, risks, resourcing and spend across both suppliers, ensuring delivery remains aligned to agreed priorities and outcomes.
• The post holder will establish and embed effective delivery governance, reporting, supplier coordination and ways of working; provide clear escalation and support the timely resolution of blockers; and build strong integration between supplier teams and colleagues.
• Accountable for the effective delivery of complex, high-risk products and services.
• Lead teams in agile and lean practices.
• Always innovating and can create and tailor new ways of working.
• Take responsibility for complex relationships with contracted suppliers, negotiating with them to get good value.
• Manage stakeholder expectations and facilitate discussions about high risk and complexity within constrained timescales and represent the community to large audiences (internal and external).
• Negotiate, influence or set budgets in a complex environment and able to input into business cases. Apply experience of multiple parts of the product life cycle and recognise when it is right to move forward and when it is right to stop.
• Recognise the appropriate deliverables and the right people to meet these.
• Actively address the most complicated risks, issues and dependencies including where ownership exists outside the team, identifying innovative ways to unblock issues.
• Identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated, coaching the organisation to inspect and adapt.
• Lead a continual planning process in a very complex environment.

Skills and Qualifications:

• Significant experience leading complex digital delivery at Senior Delivery Manager level, ideally in a multi-supplier or managed-service environment.
• Proven ability to mobilise delivery arrangements quickly and establish proportionate governance, reporting, controls and ways of working.
• Strong supplier management and coordination skills, with experience aligning multiple organisations around shared priorities, outcomes and delivery plans.
• Demonstrable experience managing cross-team dependencies, risks, issues, blockers, resourcing and delivery spend, with timely escalation where required.
• Ability to provide clear, concise and evidence-based reporting to senior stakeholders, creating visibility of progress, constraints, decisions and financial position.
• Strong leadership, facilitation and relationship-building skills, with the ability to create effective collaboration between supplier teams and civil service colleagues.
• Sound judgement in a fast-paced and ambiguous environment, balancing pace, delivery assurance and proportionate control.
• Experience of knowledge transfer, capability handover and embedding sustainable delivery practices before exiting a time-limited engagement.
• A strong understanding of agile and user-centred digital delivery, with the ability to adapt methods to the context rather than apply process mechanically.
• Experience of working in government or another complex, regulated organisation is highly desirable.
• BPSS Clearance is essential.

Location: National – 2 days per week in any client office | Contract 6 months

Salary: Competitive Day Rate | IR35: In Scope