IT Trainer

We're looking for a IT Trainer to deliver engaging training, support users through technology change, and drive adoption of business systems across the organisation.

You'll work closely with employees at all levels, creating training materials, delivering workshops, and supporting the successful rollout of new systems and technologies.

Key Responsibilities

• Deliver training on Microsoft 365 and business systems.
• Lead onboarding and induction training for new starters.
• Create user guides, videos, e-learning content, and quick-reference materials.
• Provide workshops, coaching sessions, and floor-walking support.
• Support system upgrades and technology change projects.
• Identify training needs and continuously improve learning programmes.
• Encourage best practice and user adoption of new technologies.

Skills & Experience

Essential

• Previous experience as a Systems Trainer, IT Trainer, or similar.
• Strong Microsoft 365 knowledge (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Experience designing and delivering engaging training programmes.
• Excellent communication and presentation skills.
• Ability to explain technical concepts to non-technical users.
• Strong organisation and stakeholder-management skills.

Desirable

• Experience within professional services.
• Knowledge of document management, workflow, or case management systems.
• LMS, e-learning, or change management experience.
• Relevant training or Microsoft certifications.