Your new company
A leading Social Housing Provider is seeking an experienced Contracts Manager to lead the delivery of responsive repairs and maintenance services across a large housing portfolio. Reporting into the Service Delivery Manager, you will be responsible for operational performance, customer satisfaction, health and safety compliance, budget management and service delivery across a multidisciplinary workforce. This is a key leadership position, with oversight of a team of operatives, supervisors and coordinators, ensuring works are delivered on time, within budget and to agreed quality standards.
Your new role
* Leading and developing a large operational team to deliver responsive repairs, maintenance, adaptations and minor capital works programmes. * Ensuring the consistent achievement of KPIs, service standards, productivity targets and customer satisfaction measures.
* Managing client and stakeholder relationships, responding to complaints and driving service improvements through resident feedback.
* Taking responsibility for health and safety compliance, including audits, risk assessments, toolbox talks and adherence to statutory regulations.
* Monitoring budgets, controlling costs, managing variations and ensuring value for money across all workstreams.
* Managing subcontractor performance and holding suppliers accountable for delivery, quality, compliance and customer outcomes.
* Supporting service development, continuous improvement initiatives and the identification of new opportunities for business growth.
* Driving a high-performance culture through coaching, performance management, succession planning and staff development

What you'll need to succeed
The successful candidate will have significant experience managing repairs and maintenance operations within social housing, local authority or contractor environments, with a proven track record of leading large operational teams in a performance-driven setting. Strong knowledge of compliance, health and safety legislation, contractor management and customer-focused service delivery is essential.
What you'll get in return

• Competitive day rate, negotiable depending on experience.
• Opportunity to join a well-established Social Housing Provider with a strong commitment to service delivery and resident satisfaction.
• Autonomy to lead a sizeable operational team and make a genuine impact on performance, customer experience and service improvement.
• Exposure to a large and varied repairs and maintenance operation with responsibility for delivering key business objectives and KPIs.
• Collaborative and supportive leadership team with the opportunity to contribute to wider service development and continuous improvement initiatives.
• Potential for the role to become permanent for the right candidate, offering longer-term career progression within a growing organisation.

This is an excellent opportunity for an experienced repairs and maintenance professional looking to take ownership of a high-profile service and drive operational excellence within a customer-focused social housing environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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