Assistant Facilities Operations Manager - Central London - Competitive Salary

Venn Group’s specialist Estates & Facilities recruitment team is recruiting for an Assistant Facilities Operations Manager on behalf of a leading higher education institution in Central London. This permanent opportunity offers the chance to lead diverse Soft FM services across a multi-site university estate and directly influence the experience of students, staff and visitors.

The role

You will be responsible for:

• Leading the day-to-day delivery of Soft FM services including Front of House, Cleaning, Portering, Waste Management, Grounds Maintenance and Catering
• Managing contractors and service providers, monitoring KPIs and SLAs to ensure high-quality service delivery
• Building strong relationships with stakeholders across the university and acting as a key point of contact for operational matters
• Supporting operational compliance, health and safety standards, and campus service excellence
• Deputising for the Facilities Operations Manager and participating in a Duty Manager rota
• Driving continuous improvement initiatives and identifying opportunities to enhance the campus experience

About you

• Experience managing Facilities Management or Soft FM services within a complex operational environment
• Proven people management experience, including team leadership, performance management and staff development
• Strong contract management and supplier performance monitoring experience
• Excellent stakeholder engagement, communication and relationship-building skills
• Budget management and operational planning experience
• Strong problem-solving skills with the ability to make sound decisions in a fast-paced environment
• Customer-focused approach with a commitment to delivering high-quality services

Key details

• Salary: Competitive
• Location: Central London
• Contract: Permanent
• Start: ASAP

Why consider this role?

• Opportunity to lead facilities operations across a prestigious London university estate
• Exposure to a diverse and complex multi-site environment with excellent career development opportunities
• Play a key role in enhancing the experience of students, staff and visitors while driving service improvements

Apply

To discuss this Assistant Facilities Operations Manager opportunity, contact Liz Levett-Millett at Venn Group or apply online.