Technical Service Manager

Location: Norwich

Salary: up to £75,000

We are looking for a Technical Service Manager to join our client on a full time, permanent basis to take ownership of technical standards, engineering quality and technical escalation across the business.

This is a key technical position, responsible for protecting the technical integrity, safety and working standards of the engineering function, while ensuring engineers have the procedures, training and support required to deliver consistently high standards.

Key responsibilities

• Define and maintain service procedures and technical standards
• Establish and maintain installation standards
• Ensure compliance with manufacturer requirements
• Produce and manage technical bulletins
• Develop and maintain safety protocols
• Conduct regular reviews of technical standards and SOPs
• Act as the senior point of escalation for complex technical faults
• Investigate persistent and repeat technical issues
• Liaise directly with manufacturers where required
• Assess and approve non-standard technical solutions
• Work closely with Field Service Managers and Regional Technical Leads to resolve technical issues effectively

As the Technical Service Manager, your role will also be to design and maintain the technical training framework, develop competency sign off processes, provide technical support to Regional Technical Leads and oversee senior technician accreditation.

The role will work closely with the Field Service Manager and Regional Technical Leads, including weekly technical performance and escalation meetings, quarterly training matrix reviews, and ongoing manufacturer engagement.

What are we looking for?

• Somebody who is technically strong and an experienced engineering professional who can combine hands on technical expertise with leadership, structure, and accountability.
• Confident and comfortable dealing with complex faults and technical escalations, working with manufacturers, setting technical standards, and developing the capability of engineers through effective training and accreditation.
• Somebody who can influence technical standards across the organisation and ensure that safety, quality, and delivery of service remains consistently high.