Technical Author

Hybrid | £52,000 + Excellent Benefits

An exciting opportunity has arisen for an experienced Technical Author to join a growing IT Operations function within a major organisation responsible for supporting critical infrastructure services across the UK.

This is a fantastic opportunity to play a key role in documenting complex IT environments, improving operational processes, and ensuring technical knowledge is communicated clearly and effectively across both technical and non-technical audiences.

The Role

As a Technical Author, you will be responsible for creating, maintaining, and improving a wide range of technical and operational documentation across cloud, on-premise, and end-user computing environments. Working closely with engineers, subject matter experts, and stakeholders, you will help ensure that critical IT knowledge is accurately documented and easily accessible.

This role offers the chance to contribute to a newly expanding operations team where documentation quality and operational excellence are essential to service delivery.

Key Responsibilities

• Produce high-quality technical documentation including operational procedures, system guides, technical specifications, and maintenance documentation.
• Establish and maintain documentation standards, style guides, and best practices.
• Collaborate with technical teams and business stakeholders to gather information and translate complex concepts into clear, user-friendly content.
• Review support feedback, tickets, and stakeholder input to identify documentation improvements.
• Continuously enhance documentation processes, accessibility, and overall quality.
• Support knowledge sharing initiatives across a diverse IT landscape.

About You

We're looking for a proactive and detail-oriented Technical Author with a passion for simplifying technical information.

You will ideally have:

• A degree in IT, Computer Science, or a related discipline.
• Proven experience as a Technical Author, Technical Writer, or similar documentation-focused role.
• Strong experience producing technical and user-focused documentation for IT systems and services.
• The ability to translate complex technical concepts into clear, concise, and accessible content.
• Experience documenting cloud, SaaS, on-premises, client-server, and software-based environments.
• Proficiency with documentation and collaboration tools including:
  • Microsoft 365
  • SharePoint Online
  • Confluence
  • Git / GitHub
  • Azure DevOps

What's on Offer?

• Salary of £53,000 - £62,000
• Hybrid working model
• Flexible working arrangements
• 25 days annual leave plus bank holidays
• Enhanced pension contribution scheme
• Life assurance
• Annual bonus opportunity
• Private health and wellbeing benefits
• Employee assistance programme
• Enhanced family leave policies
• Retail and lifestyle discounts
• Comprehensive training and development
• Annual salary reviews
• Recognition and reward programmes