Novelus HR & Recruitment is supporting an established and successful engineering-led business with the appointment of a Director of Engineering based in Worcestershire. We are looking for an experienced engineering or technical operations professional who combines strong people leadership with sound technical knowledge, commercial awareness and a passion for operational improvement. This is a senior leadership opportunity for someone who can bring together people, processes and performance, ensuring excellent customer service whilst developing an engaged, capable and high-performing engineering team. Key responsibilities * Lead, motivate and develop an experienced engineering team, establishing clear expectations and accountability. * Take responsibility for operational performance, service delivery, efficiency and customer satisfaction. * Develop and implement effective systems, procedures and performance measures. * Manage departmental budgets, costs and commercial performance against agreed targets. * Drive continuous improvement in resource planning, productivity and operational effectiveness. * Build strong relationships across Sales, Engineering and Operations to support a joined-up approach to customer delivery. * Manage significant customer, supplier and internal escalations. * Develop engineering capability through coaching, mentoring and structured team development. About you We would welcome applications from candidates who can demonstrate: * Proven leadership experience within engineering, technical services or operational management. * A sound technical or engineering background, ideally within industrial equipment, machinery or a related environment. * Strong commercial awareness, including budgets, cost management and an understanding of P&L. * Experience improving operational processes, systems and performance. * Excellent communication, people management and problem-solving skills. * The ability to engage experienced technical teams and build effective working relationships across a business. You may currently be an Engineering Manager, Head of Engineering, Service Manager or Technical Operations Manager looking for the next step in your career. The opportunity This is a chance to make a genuine impact within an established business, combining strategic thinking with practical, hands-on leadership. Please apply with your CV through Novelus HR & Recruitment