Freightserve recruitment are looking for a part-time client onboarding coordinator for a well established niche sector Freight Forwarder. The company is based in the Feltham. Middlesex area.

Role Overview

We are seeking a highly organized, detail-oriented professional to manage our client onboarding and ongoing due diligence processes. In this pivotal support role, you will be the central point of coordination for tracking new clients through our internal systems—managing KYC workflows, contract issuance, and cross-departmental approvals. Once clients are successfully onboarded, you will pivot to maintaining meticulous Customer Due Diligence (CDD) records. This is a highly collaborative role requiring exceptional tracking skills, a proactive approach to chasing updates, and the ability to build strong internal relationships.

Key Responsibilities

• Client Onboarding: Manage and track the progress of new clients through the complete onboarding lifecycle, ensuring KYC questionnaires and contracts are completed and issued promptly.
• Internal Workflow Tracking: Monitor the progress of contracts and onboarding requirements through our internal Legal, Compliance, and Insurance departments.
• Customer Due Diligence (CDD): Oversee ongoing customer due diligence, leading the completion of annual customer questionnaires and compliance reviews.
• Cross-Departmental Coordination: Collaborate internally to gather and synthesize answers for complex client questionnaires, liaising with IT, Cyber, Security, Operations, Legal, Compliance, and Accounts teams.
• Progress Chasing & Reporting: Proactively chase internal departments for updates to prevent bottlenecks, while producing and distributing a regular, comprehensive progress brief of all current work.
• Audit Trail Maintenance: Maintain an impeccable, fully traceable audit trail for all onboarding steps, contract approvals, and due diligence checks.

Required Skills & Qualifications

• Technical Proficiency: Highly IT literate with strong MS Excel skills. Must be comfortable navigating and adapting to various external client online portals.
• Tracking & Organization: Exceptional ability to trace progress, manage multiple simultaneous onboarding flows, and maintain strict audit trails.
• Communication & Relationship Building: Excellent interpersonal skills with the confidence to chase progress internally and build effective working relationships across multiple specialist departments.
• Industry Knowledge: Previous experience working with KYC (Know Your Customer) or AML (Anti-Money Laundering) processes is highly desirable.

Working 10 hours per week, hours / days are flexible

As an agency we are fast becoming the number one Freight recruitment specialist. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry