Do you want to lead a team which sets the tone for customer experience?

Do you have experience in social housing in a lettings, allocations or tenancy services?

Due to an internal promotion, we're looking for a Neighbourhood & Allocations Team Leader to lead a team that plays a key role in creating positive experiences for our new customers.

As a Neighbourhood & Allocations Team Leader, you will support, coach, motivate and manage a team of Neighbourhood Officers and Allocations Officers, with a particular focus on the effective delivery of lettings, allocations, tenancy sign-ups and void performance.

You will work collaboratively with internal teams and external partners to minimise void loss, maximise occupancy, provide excellent applicant and tenant experiences, and ensure homes are allocated fairly and efficiently.

Why join LHP?

We’re more than a housing provider — we’re a purpose-driven team that cares deeply about our customers, our communities, and each other.

Alongside a salary of £37,777 you’ll enjoy a fantastic range of benefits: -

• An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies.
• Discounted shopping vouchers.
• A brilliant salary sacrifices pension scheme — with up to 12% employer contribution.
• 24 days’ holiday (excluding bank holidays), increasing annually for your first five years.
• Opportunities to earn extra leave for full attendance, plus buy/sell options.
• Access to Mental Health First Aiders across the business.
• You’ll also join a positive team culture where your development is a priority and your ideas are valued.

Where I’d work:

The team you manage do a lot of their work remotely, so there isn’t a need to have a strong office or community presence.

We have offices in Boston and Grimsby and you’ll have the autonomy to manage your own diary and the flexibility to work from locations that best support you and your objectives.

While the role offers flexibility, there will be an expectation to attend internal team meetings and neighbourhood meetings once or twice each month.

What skills, attributes and experience will I need as a Neighbourhood & Allocations Team Leader?

The most important thing we look for is your attitude and values. We want someone who: - Builds trust through openness and accountability - Treats every customer with dignity and respect - Works collaboratively with colleagues and partners - Shows genuine empathy and understands different perspectives

If you care about helping people and you’re willing to learn, we’ll support you to build the rest.

It would be great if you also bring:

• Experience within allocations, lettings, tenancy management or housing operations within social housing
• Knowledge and experience of allocation schemes, lettings processes, tenancy sign-ups, choice-based lettings and void management.
• Understanding of housing legislation, regulatory requirements and best practice relating to allocations, lettings, tenancy management and safeguarding.
• A drive to enhance the lettings experience for customers and improve service delivery.
• A proven ability to deliver excellent performance through people, driving results across lettings, allocations and tenancy services.
• Experience of using performance data and KPIs to improve service outcomes, reduce void loss and increase customer satisfaction.
• Strong partnership working skills, with the ability to build effective relationships with local authorities, support agencies and internal stakeholders.
• Excellent communication skills, with the ability to engage confidently with customers, colleagues and partner organisations in a variety of settings.
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Ability to drive and have access to a vehicle.

What will a typical week be like as a Neighbourhood & Allocations Team Leader?

As a Neighbourhood & Allocations Team Leader your week will be varied, fast-paced and customer-focused, with a strong emphasis on lettings and tenancy management.

A typical week could include:

• Leading team meetings to review lettings performance, allocations activity, void turnaround times and customer priorities.
• Monitoring key performance indicators relating to lettings, voids, tenancy sign-ups, tenancy sustainment and customer satisfaction.
• Supporting and coaching Allocations and Neighbourhood Officers to deliver a high-quality lettings and tenancy management service.
• Reviewing available properties and ensuring homes are marketed, allocated and let as efficiently as possible.
• Working closely with Repairs, Assets and Compliance teams to minimise void periods and maximise rental income.
• Overseeing complex allocations, transfers and sensitive rehousing cases, ensuring decisions are fair, transparent and compliant.
• Investigating and resolving tenancy management issues, including breaches of tenancy, customer complaints and neighbourhood concerns.
• Undertaking regular one-to-one meetings, coaching sessions and performance reviews with team members.
• Analysing demand, lettings trends and local housing needs to identify opportunities for service improvement.
• Working with local authorities, support agencies and community partners to support vulnerable customers and successful tenancy outcomes.

How to Apply

If this opportunity sounds like the perfect fit for you, we'd love to hear from you. Please submit your CV together with a brief cover letter outlining why you're the ideal candidate and what you would bring to the role.

Interviews will take place on Friday 20th November, applicants will need to be available to attend a face-to-face interview in Grimsby on this date