We have an opportunity for a Facilities Team leader to join our Key Worker Accommodation Team in Newport.

This is a permanent, part time role, working 30 hours a week.

The starting salary is £23,513 - £26,756 (full time equivalent £29,000 - £33,000 per year)

The Role

As a Facilities Team Leader you will be responsible for ensuring that our key worker accommodation consistently meets high standards of cleanliness, safety, maintenance, and compliance.

You'll lead, line management, and supervise the Facilities Team, including a Caretaker and a team of Housekeepers, ensuring high standards of service delivery and supporting the ongoing development of team members.

As part of the Complaints team, you'll:

• Maintain a welcoming environment in which current and future residents are proud to live, contributing to a positive customer experience and high levels of resident satisfaction.
• Deliver and oversee a range of housekeeping services, reactive repairs, planned maintenance, compliance activities, and property standards, ensuring suitable contracts and arrangements are in place to support asset management requirements within the defined areas.
• Working collaboratively with internal teams and contractors, championing SNG's values, driving service excellence, and contributing to the achievement of operational and financial objectives, performance targets, compliance standards and customer satisfaction goals.

What you'll need:

• Experience in delivering excellent housekeeping and maintenance services to customers and within a residential environment.
• Knowledge of relevant health, safety and environmental legislation within residential accommodation.
• To be approachable, reliable, and flexible, with strong communication skills and the ability to build trust, influence others, and challenge constructively.
• The ability to receive honest communication and develop inclusive relationships whilst remaining self-motivated and accountable for your work.
• The ability to validate, impact assess, and to escalate data issues as required.