Service Support Administrator 📍 King's Cross, London 🕒 Monday-Friday, 8am-5pm 💼 Permanent An exciting opportunity has arisen for an experienced Service Support Administrator to join a growing business in King's Cross. This is a busy and varied role supporting the service team, coordinating engineers, managing customer communications and ensuring service activities are delivered efficiently. The successful candidate will play a key role in the day-to-day running of the service department, working closely with customers, engineers, subcontractors and suppliers to maintain high service standards. Responsibilities Managing and issuing engineer schedules Coordinating planned and reactive maintenance visits Updating customers on engineer attendance and schedule changes Monitoring job progress and completion Producing and issuing service reports Preparing and managing customer quotations Scheduling subcontractor visits Producing and issuing RAMS documentation Obtaining and reviewing subcontractor RAMS Raising purchase orders Processing supplier invoices Updating PPM planners and service schedules Maintaining accurate CAFM records Creating and updating customer accounts and service contracts Assisting with monthly reports and live works updates Handling incoming calls and service requests Liaising with customers, engineers and subcontractorsAbout You To be considered, you should have: Experience within HVAC, Facilities Management, Building Services or a similar engineering environment Strong administration and coordination skills Experience using CAFM systems Good knowledge of Microsoft Word, Excel, Outlook and PowerPoint Excellent communication skills Strong organisational skills and attention to detail Ability to prioritise and manage a busy workload A proactive and professional approach Strong customer service skillsPersonal Attributes We are looking for someone who is: Reliable and trustworthy Self-motivated Organised and disciplined Positive and professional Able to use initiative Passionate about delivering excellent service A strong team player with a can-do attitudeWhat's On Offer? Permanent full-time position Monday-Friday working hours King's Cross location Supportive team environment Career development opportunities Opportunity to join a growing and innovative business Exposure to market-leading service management technologyThis position would suit an experienced Service Administrator, Service Coordinator, Helpdesk Administrator or Facilities Administrator looking to join a business that values its employees and offers genuine opportunities for progression