Regional Service Manager

Reference: 7555/JB

Location: Southern Region

Salary: £60,000 to £65,000 + Car + Pension + Healthcare + Life Assurance + Bonus + Phone + Laptop

Days Based - Monday to Friday

The Company

My client is one of the UK’s leading manufacturers of turnkey machinery automation solutions to a wide variety of industries. The company is extremely well established and currently employs people, across Europe and Worldwide; they have become a centre of excellence within automated machinery to the FMCG industry. Due to further expansion within the British market, they have the need to recruit an experienced service manager, with good leadership and engineering experience.

Key Skills

• HNC/HND in Mechanical/Electrical Engineering or equivalent.
• Leadership and Management Experience an Advantage.
• Computer Literacy, MS Office - SAP ERP/Scheduling/Planning.

Role & Responsibility

• Managing a defined portfolio of customers, meeting their needs by promotion of company products and services.
• Ensuring proactive contact to your customers by being present at site to meet customers face to face, regularly and in line with plan.
• Resolving customer technical issues and complaints, engaging the necessary internal and external stakeholders as required.
• Collating and analysing customer complaints and feedback to continually measure and improve customer satisfaction.
• Responding proactively to customer requests.
• Documenting customer interaction via the CRM platform, including new enquires.
• Leading, managing and developing a team of service engineers, to ensure the team are fully engaged and prepared to deliver excellent customer service and technical expertise.
• Undertaking annual appraisals, identifying and addressing any developmental and training needs with all team members.
• Communicating business updates and strategy to the team.
• Providing out of hours technical support to customers and company staff as part of the on-call rota.

Experience and Qualifications:

• A strong people manager confident to challenge and correct behaviours as required but with the capability to motivate and engage and align teams to the business strategy.
• A customer focused individual, with proven experience in customer facing roles, and a technical understanding of the company portfolio.
• Solution focused problem solving with the tenacity to see issues through to a successful resolution.
• Ability to build and maintain relationships with customers.
• Communication capability in written, verbal, face to face and good listening skills to ensure clarity of message.
• Maturity in approach to dealing with customers and team members (role models company standards).
• Self-motivated to work remotely and achieve objectives.
• Sales ability.
• A strategic mindset.
• Ability to work cross functionally with other departments within the company.
• HNC/HND in Mechanical/Electrical Engineering or equivalent.
• Leadership and management experience an advantage.
• Good level of computer literacy, having used MS office, but also with the ability to learn new systems quickly. SAP ERP / Scheduling/planning systems an advantage.

If you are interested in this role, please send a copy of your current CV using the details provided, interviews will be held locally, and the company is looking to recruit this role as soon as possible.

ETS Consulting Ltd – Recruitment specialists with specific areas of expertise in the Manufacturing, Technical, Engineering and Sales markets.

ETS Consulting Limited act as an employment business and employment agency and are registered in England and Wales as ETS Consulting Limited, registered no 06164846. Registered office address 24 Broad Street, Salford, Lancashire, M6 5BY.

If one of our consultants contacts you in relation to this role, please be aware that as part of our registration process you will be required to provide ETS Consulting with proof of your identity along with proof of your eligibility to work in the United Kingdom.