Import Clerk - Basildon Salary: £35,000 per annum Hours: Monday to Friday, 8:30am–5:30pm We’re looking for an experienced Import Clerk to join the team and manage import shipments across both deep sea and European freight. The role * Manage import shipments from arrival through to delivery. * Arrange shipping line releases for containers booked for delivery. * Monitor and respond to customer emails and phone calls, providing helpful and timely updates. * Liaise with customers, shipping lines, hauliers and colleagues to keep shipments moving. * Support customers with import queries and resolve any issues that arise. * Use your knowledge of IPAFFS and CHED documentation to support relevant shipments. About you * Experience as an Import Clerk or Import Operator, ideally covering both deep sea and European imports. * Knowledge of IPAFFS and CHEDs, or practical experience working with them. * Confident communicating with customers by phone and email. * Organised, responsive and able to manage competing priorities. * Comfortable working independently and as part of a team. Candidates with existing experience across these areas are preferred. We may also consider someone with relevant import experience who is keen to develop their knowledge through training