Sales Support Coordinator

Wednesbury | Full-Time | Permanent

Are you a highly organised customer-focused professional with a passion for supporting sales teams and building strong client relationships?

We're working with a well-established and respected manufacturing business that is looking to add an experienced Sales Support Coordinator to its commercial team. This is a fantastic opportunity for someone who enjoys a varied role that combines customer service, account management support, order processing and commercial administration.

The Role

Working closely with the Commercial Manager, you'll play a key role in supporting a portfolio of customer accounts, ensuring exceptional service levels and helping drive business growth.

Your responsibilities will include:

• Supporting the management and development of key customer accounts
• Handling customer enquiries and providing timely, professional responses
• Processing customer orders accurately and efficiently
• Managing order books and monitoring stock availability
• Building strong relationships with customers and internal stakeholders
• Producing reports and analysing sales trends and customer activity
• Maintaining accurate customer data and records
• Working closely with logistics and operational teams to ensure on-time deliveries
• Taking ownership of customer queries and resolving issues effectively
• Identifying opportunities to improve service levels and support commercial growth

About You

We're looking for someone who can confidently balance customer relationship management with administration and data analysis.

You'll ideally have:

• Previous experience in a Sales Support, Internal Sales, Sales Administration or Customer Service role
• Strong customer relationship-building skills
• Excellent organisational skills and attention to detail
• Experience managing orders, stock information or customer accounts
• Strong Microsoft Excel and Word skills
• The ability to analyse data and identify trends
• A proactive and solutions-focused approach
• Excellent verbal and written communication skills

What's in it for You?

• Join a successful and growing business with an excellent reputation
• Be part of a supportive and collaborative commercial team
• Opportunity to develop your sales and account management skills
• Varied role with genuine responsibility and autonomy
• Competitive salary and benefits package

If you're looking for a role where you can make a real impact, build long-term customer relationships and play a key part in supporting commercial success, we'd love to hear from you