Consumer & Spare Parts Customer Service Coordinator

Coventry
Full Time, Permanent | 37.5 Hours per Week
Competitive Salary (Depending on Experience)

An exciting opportunity has arisen for a Consumer & Spare Parts Customer Service Coordinator to join a well-established international manufacturing business. This varied role is ideal for a customer-focused individual who enjoys problem-solving, has strong administrative skills and is keen to develop technical product knowledge.

The Role

As a key member of the team, you will be responsible for providing outstanding support to consumers, handling enquiries, warranty claims, technical product questions and spare parts requirements. You'll become a trusted point of contact, helping customers resolve issues and ensuring a positive customer experience from start to finish. Alongside customer support, you'll work closely with sales and warehouse teams to ensure smooth day-to-day operations and timely order fulfilment.

Key Responsibilities

• Respond to customer enquiries via phone and email.
• Manage warranty claims and product-related queries.
• Build detailed product and spare parts knowledge to support customers effectively.
• Identify and resolve customer issues, escalating where necessary.
• Process customer orders and coordinate deliveries.
• Pick, pack and dispatch spare parts orders.
• Maintain accurate customer records and documentation.
• Support stock control and inventory management.
• Assist the wider sales office and field sales teams when required.
• Prepare reports, correspondence and documentation using Microsoft Office.
• Support trade shows, events and general office administration.

About You

We're looking for someone who can bring:

• Previous customer service, administration or sales support experience.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• A proactive and problem-solving mindset.
• Technical aptitude and an interest in learning how products work.
• Confidence using Microsoft Office applications.
• The ability to manage multiple priorities in a fast-paced environment.
• A positive, team-focused approach.

What's on Offer?

Permanent, full-time position
27 days holiday plus bank holidays
Pension scheme
Private healthcare benefits
Life assurance and income protection
Employee Assistance Programme
Staff discount scheme
Ongoing training and development opportunities

If you're looking for a varied role where you can combine customer service, administration and technical problem-solving whilst joining a supportive and growing team, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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