Wendover Library Resources Officer

Location: Wendover

Overview

Buckinghamshire Libraries are looking for a passionate Library Resources Officer to join our friendly team in Wendover Library. If you're someone who values exceptional customer service and loves connecting people with resources that inspire and enrich their lives, we'd love to hear from you!

Salary: £26,994 - £28,253 per annum based on full-time hours (salary will be pro-rata for part time hours)

Hours: 17.5 hours per week

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

Buckinghamshire Libraries are responsible for delivering a modern library service through 29 libraries to communities throughout the county, using a mixed model of staffed, volunteer-supported and volunteer-led community libraries.

We are currently in the process of launching Library Flex, an enhanced out-of-hours service which will allow library users self-service access to facilities in 8 of our county libraries in addition to a regular staffed service.

About the role

This is a customer-facing role which will require you to be present at a specific site location each day.

You'll work in a team with shared goals and ambitions, with a focus on customer service and building partnerships with local organisations and community groups. We're always exploring ways to enhance our offer, and we're looking for someone who is comfortable sharing ideas, highlighting ways that we can work creatively, and who has a keen interest in delivering the key priorities for the library service.

This role is part of the Aylesbury Area, and will be based at Wendover Community Library. There may be occasional work in other libraries as part of the area, so applicants must be willing and able to work at multiple locations.

This is a part-time role of 17.5 hours per week . The working pattern is as follows:

• Mondays X
• Tuesdays 12:30 -18:00
• Wednesdays X
• Thursdays 12:30 - 17:00
• Fridays 12:30 - 17:00
• Saturdays Alternate 9:00-16:00
• Sundays X

As part of this role, you will:

• Directly deliver library services to customers and resolve complex enquiries escalated by volunteers, for example by signposting to council services under the library's role as a Council Access Point.
• Be responsible for opening and closing the library, ensuring the building is in good order and carrying out regular health and safety checks.
• Work with service colleagues to maintain a diary of planned activities and partner events to develop the library as a community hub, particularly around the areas of cultural participation and health and wellbeing.
• Be proactive in marketing and monitoring the use of Library Flex including training library customers in the use of the Library Flex technology and delivering in person site specific induction sessions
• As part of this role, you can also expect to support in delivering the library service, resolve complex customer enquiries, maintain stock and work with and supervise a group of volunteers including trustees and friends groups

Fixed

As a 'fixed' worker, you'll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you'll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

We are looking for somebody passionate about libraries and the role they can play in transforming the lives of children, young people and families, and who is keen to promote wellbeing in the community by combating loneliness and social exclusion.

You'll be experienced in working as part of a team, but also be proactive in your workload and a support to colleagues in the absence of the Area Supervisor.

If you're brilliant at helping customers with enquiries, with skills to promote and help customers access digital services, and you're enthusiastic to develop the library as a community hub and passionate to support and deliver community events then we want to hear from you.

You should also have experience in supervision and supporting staff or volunteers in delivering professional and knowledgeable customer service to residents and visitors.

Please refer to the job summary attached for further information about the role.

Other information

To find out more information about the role, please contact: Francesca Withers at [email protected]

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a...