We are recruiting for an Order Fulfilment Coordinator to join a successful and established business based in Chelmsford. This is a varied and responsible position within the operations team where you will take ownership of customer orders and help keep everything moving from initial processing through to successful delivery. Working closely with the Sales, Purchasing, Customer Service and Warehouse teams, you'll identify anything that could delay an order, resolve issues, and ensure both customers and internal teams are kept updated. This would be an excellent opportunity for someone with experience in order processing, customer service, sales administration, logistics, distribution or operations who is looking for a role with more responsibility and ownership.

Benefits

• Competitive salary of £28,600 to £33,600 depending on experience
• Profit-sharing scheme
• Free onsite parking
• Additional leave
• Sick pay
• Company events
• Established Chelmsford-based business
• Varied role working across several departments
• Opportunity to work closely with the Operations Manager

Responsibilities

• Manage the daily order book and keep order information accurate and up to date
• Monitor customer orders and ensure agreed delivery dates are achieved
• Identify potential delays and act before they become a problem
• Pick up and resolve order queries from Sales and Customer Service
• Resolve picklist and order issues
• Coordinate unusual and bespoke orders, including alterations and badges
• Manage customer returns and collections
• Liaise with the accounts team regarding credits
• Work with purchasing where supplier chasing is required
• Keep customers and internal teams updated when order details or delivery dates change
• Maintain accurate backlog and order information
• Ensure operational processes are followed consistently
• Take ownership of problems and follow them through to resolution
• Support the Operations Manager with team 1:1s and follow-up actions
• Attend weekly management meetings when required

Requirements

• To live within a reasonable distance of Chelmsford
• Previous experience within order fulfilment, order processing, customer service, logistics, distribution, sales spport or operations would be ideal.
• Strong customer service skills
• Excellent organisation and attention to detail
• Confidence managing several priorities at once
• Experience using order management or ERP systems
• Strong communication skills
• Confidence liaising with customers and different internal departments
• A proactive approach and willingness to chase outstanding actions
• Good problem-solving skills
• Ability to remain calm in a busy environment
• A process-driven approach to your work
• A genuine desire to take ownership and get things resolved

If you are working as an Order Coordinator, Sales Order Processor, Customer Service Coordinator, Logistics Coordinator, Operations Coordinator, Sales Administrator or Fulfilment Coordinator and ready for your next step, this would be a huge advantage, but this is not essential.

If you're looking for a varied role where you'll have real responsibility for keeping customer orders moving and have a passion for delivering excellent service, we'd love to hear from you.

Apply now, we look forward to hearing from you.