Proactive Personnel are currently looking for a Customer Service Team Leader to start work on a permanent basis in Preston. Duties: * Delivery of service excellence through a communicative customer focused approach applied to the customer order process * Manage debit/credit note process to meet customer and company requirements * Manage customer complaints and returns effectively and efficiently * Lead and develop a small, office-based customer service team. * Support key accounts and resolve complex queries and claims. * Coordinate with marketing, supply and transport teams. * Maintain controls across quotations, orders, payments and installations. * Drive a collaborative, accountable and customer-focused culture. Requirements: * Excellent customer service delivery * Proven B2B customer service and team leadership experience. * Strong coaching, communication, influencing and conflict-management skills. * Ability to prioritise work, solve problems and manage projects in a fast-paced environment. * A collaborative, resilient and solutions-focused approach. * Proficiency in Microsoft applications and general IT systems. Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00. Salary is dependent on experience, ranging up to £35,000