Change and Adoption Manager

London - hybrid working | Initial 6 month contract, view to extend | £800-890pd inside IR35

We are seeking a Change and Adoption Manager to join a world-leading global software and digital media pioneer. You will support enterprise customer engagements by designing and executing tailored Organisational Change Management strategies. Your goal will be to drive end-user adoption of market-leading MarTech, digital experience and creative enterprise solutions, ensuring blue-chip clients realise maximum value from their digital transformation investments.

Key Responsibilities

• Develop and execute comprehensive OCM strategies and adoption roadmaps aligned with customer business objectives and platform implementations.
• Conduct organisational readiness assessments, stakeholder analysis and change impact assessments to evaluate client maturity.
• Design and deliver tailored training programmes, communication strategies and enablement resources to maximise user engagement.
• Partner closely with internal consultants to synchronise change activities with implementation milestones and go-live schedules.
• Facilitate executive alignment workshops, leadership sessions and establish change champion networks across client organisations.
• Define and track key adoption metrics and KPIs, reporting progress, risks and ROI to engagement leads and C-suite sponsors.
• Establish post-go-live plans to ensure long-term platform embedding and continuous value realisation.
• Contribute reusable frameworks, templates and best practices to continually elevate the internal change management methodology.

• Proven success in organisational change management, adoption strategy or technology consulting roles.
• Strong track record supporting enterprise software rollouts (MarTech, CRM, CMS, or enterprise content management platforms preferred).
• Outstanding facilitation, presentation and relationship management skills, with confidence presenting to executive and C-level audiences.
• Demonstrated expertise producing core OCM deliverables, including readiness assessments, communications plans and adoption scorecards.
• Ability to work autonomously in a client-facing, remote consulting environment while collaborating effectively across distributed teams.

• OCM certification (Prosci, ADKAR, CCMP etc.) is highly desirable.
• Previous experience within a global vendor professional services team, systems integrator or management consultancy is highly desirable.
• Strong background in digital marketing, customer experience (CX) or large-scale digital transformation initiatives.