Role - Patient Coordinator / Scheduler

Location: Hybrid / 1 day on site at local hospital (with initial 2-3 week onsite training at the relevant NHS Hospital)
Salary: £25,000 - £27,000

Hours: Monday - Friday - 37.5 hours
Contract: 12 Month Fixed-Term Contract (FTC) with potential for extension subject to business requirements

About the Company

Our client is a leading clinical insourcing provider, working in partnership with NHS Trusts across the UK to deliver additional clinical capacity and help reduce patient waiting lists. They provide specialist consultants, clinicians and healthcare professionals across a variety of specialisms, enabling NHS organisations to deliver high-quality patient care and improve treatment access.

The Opportunity

Due to continued growth, our client is seeking a Patient Coordinator / Scheduler to join their team. This role plays a crucial part in ensuring insourced clinical activity is fully utilised by coordinating patient appointments, procedures and clinic schedules.

The successful candidate will be responsible for communicating directly with patients, processing bookings and ensuring clinics are scheduled efficiently to maximise capacity and deliver a positive patient experience.

This is an excellent opportunity for someone with previous patient administration, scheduling or healthcare coordination experience, particularly within GP practices, NHS environments, private healthcare or medical administration settings.

Key Responsibilities

• Schedule and coordinate patient appointments for NHS insourcing clinics and procedures.
• Contact patients via telephone, email and other communication channels to arrange appointments.
• Ensure clinics are filled to capacity whilst maintaining a high level of patient care and service.
• Process referrals, appointment information and patient documentation accurately onto internal and NHS systems.
• Manage appointment changes, cancellations and rescheduling requests.
• Respond to patient enquiries regarding appointments, procedures and attendance requirements.
• Managing investigation logs across a number of specialities
• Liaise with clinicians, consultants, hospitals and operational teams to support clinic delivery.
• Maintain accurate patient records and ensure compliance with GDPR and confidentiality requirements.
• Monitor clinic utilisation and proactively manage waiting lists where required.
• Support the successful delivery of insourced activity across multiple NHS Trusts and specialities.

Experience:

• Previous experience in a patient-facing administrative or scheduling role.
• Experience booking appointments and managing patient communications.
• Strong telephone manner and customer service skills.
• Excellent organisational and time management abilities.
• High level of accuracy and attention to detail.
• Comfortable working with multiple systems and databases.
• Ability to manage competing priorities in a fast-paced environment.