We are recruiting an experienced inbound Call Handler/Booker to work as Repairs Advisors based in Houghton Regis. Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced. Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression. Previous experience in a Contact / Call Centre is required. Our ideal person will have a background in property maintenance. The Role We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers. This is a full-time office-based (not remote working) position. Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary. Main Responsibilities: * Taking inbound calls from tenants and clients (housing associations or councils) * Using questioning, ensure property repair fault is logged correctly on our in-house housing management system * Contacting tenants to book appointments * Booking engineer appointments Essential Skills / Experience for this role: * 1 years’ experience in a similar role involving customer service call handling * Excellent communication and listening skills * Ability to multi-task to manage a demanding workload in a fast-paced environment * Excellent telephone manner and administration skills