Credit Controller

Are you an experienced credit control professional who enjoys building relationships, solving problems and seeing the difference your work makes? Join our friendly Finance team and help keep our business in a strong cash position.

About the Role

Reporting to the Financial Controller, you'll be one of a supportive team of three Credit Controllers. Your focus will be on making sure customers pay on time, keeping accounts accurate and up to date, and driving down aged debt.

You'll work closely with colleagues across Finance, Customer Experience and Operations, as well as directly with customers, to resolve queries and keep accounts clean. It's a role with real autonomy and variety, and the chance to help shape how our credit control function develops.

What You'll Be Doing

• Managing your own portfolio of customer accounts and keeping debtor balances low
• Building strong relationships with customers to resolve queries quickly and secure payment on time
• Reducing aged debt through proactive, consistent follow-up
• Keeping invoices, applications and account information accurate and up to date
• Carrying out reconciliations and cash allocation, and supporting the finalisation of accounts
• Suggesting and helping deliver improvements to our credit control processes and systems

What We're Looking For

Essential

• Previous credit control experience, or experience in a similar finance role
• A good understanding of finance processes
• Proven experience of managing a ledger independently

Desirable

• Experience within a related industry
• Studying towards AAT or another finance qualification

About You

• A keen eye for detail and a commitment to accurate, high-quality work
• Confident working on your own initiative, while being a supportive team player
• A great communicator who builds relationships and solves problems with customers
• A commercial mindset and the ability to prioritise effectively
• Curious and proactive, enjoying understanding how things work and making them better
• Professional, resilient and positive, with a customer-focused approach

Why Join Us

• Be part of a collaborative credit control team of three
• Real autonomy to manage your accounts and make improvements
• A meaningful role in strengthening our financial performance
• A culture that values continuous learning, curiosity and getting things right first time

Benefits

• Hybrid working: work from home one day per week
• 25 days' holiday, rising with length of service (plus 8 bank holidays)
• Holiday purchase scheme (up to 6 weeks' total leave)
• SMART Pension Scheme
• Health Cash Plan to claim back everyday healthcare costs
• Employee Assistance Programme: wellbeing, legal and emotional support
• Life Assurance: 2× basic salary
• Bike2Work Scheme
• EV Salary Sacrifice Scheme (after 6 months)
• Employee discount scheme for kitchens, appliances and staff sales