Job Title: Customer Relationship Executive

Location: Remote (with some travel required)

Salary: £32,000

Duration: Permanent

Hours: Full Time

We are recruiting for a Customer Relationship Executive to join a growing and successful business within the healthcare technology sector.

This is a fantastic opportunity for someone with a strong administrative background who enjoys building relationships, speaking with customers and developing their commercial skills.

Working closely with the Customer Relationship Management team, you will play an important role in supporting existing customers, coordinating account activity and identifying opportunities to strengthen customer relationships.

The position offers excellent training and development, with a clear opportunity to progress into a Customer Relationship Manager role.

Your responsibilities will include:

• Building and maintaining positive relationships with existing customers, ensuring they receive a professional and responsive service.
• Proactively contacting customers to arrange account review meetings, product demonstrations and contract renewal discussions.
• Supporting Customer Relationship Managers with customer enquiries, commercial opportunities and follow-up activities.
• Managing a portfolio of customer accounts across England & Wales, and a small amount in Scotland & Northern Ireland.
• Preparing and issuing renewal documentation, commercial proposals and customer correspondence.
• Coordinating customer account changes, contract amendments and orders with internal departments.
• Maintaining accurate customer information, account records and activity updates using CRM systems.
• Working closely with Sales Support and Customer Success teams to ensure customer requirements are handled efficiently.
• Managing incoming customer enquiries and providing support during colleagues' absence.
• Identifying opportunities to improve administrative processes and customer service.
• Liaising with external stakeholders, including NHS procurement teams, where required.
• Supporting customer engagement campaigns and occasionally attending industry exhibitions.

We are looking for someone who:

• Has previous experience in an administrative, customer service, account support or sales support role.
• Enjoys speaking with customers and building strong professional relationships.
• Is confident communicating by telephone, email and in meetings.
• Has excellent organisational skills and can manage multiple tasks and deadlines.
• Is proactive, enthusiastic and comfortable taking responsibility for their workload.
• Has experience using CRM systems and business software, ideally including HubSpot or similar platforms.
• Works well as part of a team and enjoys supporting colleagues.
• Has a genuine interest in developing their career within account management or sales.
• Holds a full driving licence.
• Ideally has experience within healthcare technology or telecommunications, although this is not essential.

This is an excellent opportunity for an organised, personable and ambitious individual looking to take the next step in their career, with the benefit of remote working and ongoing professional development.

To apply for this role, please follow the links or contact Morgan Parkes Recruitment for further information.

Morgan Parkes Recruitment Ltd operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used to contact you by telephone or email regarding our services. Your data will be stored securely and retained in accordance with UK GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.