WHAT'S IN IT FOR YOU? * Clear progression opportunities within a sales-focused environment * Ongoing training and development to support your long-term career * Supportive, close-knit team culture with regular feedback * Opportunity to join a values-led, family-run business * Onsite parking available MUST HAVE'S * Confident communication skills and a professional approach * Strong relationship-building skills and a customer-first mindset * Excellent organisation and attention to detail * Eagerness to learn, take ownership and show initiative * Ability to manage multiple tasks in a fast-paced environment NICE TO HAVE'S * Previous experience in customer service, sales support or account management * Comfortable speaking with B2B customers and building rapport * Experience using email, phone and basic office systems to support customers SO, WHAT WILL YOU BE DOING? * Supporting the day-to-day management of customer accounts * Building relationships with customers and providing excellent account support * Handling customer communication via phone, email and meetings * Working closely with internal teams to support smooth delivery of products * Proactively checking in with customers and identifying further requirements HELPFUL EXTRAS * Positive, proactive attitude with a willingness to pitch in where needed * Strong teamwork skills and the confidence to ask questions when learning * Good time management and the ability to prioritise effectively * Professional written communication and phone manner