We are recruiting on behalf of a highly successful hospitality business for an experienced Front Office Manager / Front of House Manager to join the leadership team at a premium London hotel.

This is an excellent opportunity for an ambitious hospitality professional looking to take the next step in their career with a business renowned for investing in its people, offering genuine progression opportunities and rewarding high performance.

The Role

Reporting to the Cluster General Manager, you will oversee operations, ensuring an exceptional guest experience while driving team performance, revenue, and operational excellence.

Key responsibilities include:

• Leading, coaching and developing the Front Office team
• Delivering exceptional guest service and maintaining the highest operational standards
• Managing departmental performance, budgets and payroll costs
• Driving room revenue, occupancy and upselling opportunities
• Supporting recruitment, training, succession planning and employee development
• Ensuring compliance with health & safety, brand standards and company procedures
• Handling guest feedback and resolving issues professionally
• Acting as Duty Manager when required and supporting the wider hotel operation
• Leading, coaching and developing the Housekeeping team
• Maintenance team and Health and Safety

About You

We're looking for someone who has:

• Previous Front Office Management experience within a quality hotel environment
• Strong leadership and people management skills
• A passion for delivering exceptional guest experiences
• Commercial awareness with experience managing departmental performance
• Excellent communication and organisational skills
• A proactive, hands-on management style
• The ability to motivate, develop and inspire a high-performing team

What's on Offer

• Salary up to £53,000
• Performance-based incentive scheme
• Excellent benefits package
• Clear career progression within a growing organisation
• Ongoing leadership training and professional development
• Employee discounts and wellbeing initiatives
• Supportive and collaborative working environment

If you're an experienced Front Office Manager ready to join a business that truly invests in its people and offers genuine opportunities for career growth, we'd love to hear from you.