Junior IT Support Analyst

Based in Bromley, Kent – up to £25K

What you can expect:

• Salary: Up to 25k
• Full-time role working from Monday - Friday, based at our Head Office in Bromley
• 25 Days holiday plus bank holidays
• Free learning and development
• Contributory Pension Scheme
• Annual Salary Review
• Employee of the month - £100 for outstanding contribution
• Staff Appreciation Days
• Long service awards
• Working within a great, friendly team and organisation
• Regular team lunches and company events
• The opportunity to enhance your existing skills and learn many more
• DBS Certificate paid for by Excelcare

Main Responsibilities:

• Learn the ordering and invoicing process. Credit card statement.
• Receive goods and then asset tag.
• Become proficient in the company asset management system.
• Maintain stock levels of all kit and consumables.
• Build strong rapport with our external suppliers.
• Professionally handle and log incoming support requests from end-users via telephone.
• Identify and become proficient in the software and hardware used and supported by our organization.

Once you have become fully competent in the above. (Approx. 4 – 6 months)

• Assist in setting up new user profiles and deactivating them when needed.
• Participate in hardware installation and configuration.
• Efficiently monitor and manage the ticket queue for incoming requests.
• Prioritise and schedule problems, with the option to escalate issues to the IT Support
• Team or IT Support Manager when necessary.
• Access knowledge bases and FAQ resources on the Extranet/Internet for problem resolution.
• There will be no change in your role for at least 12 months.

Required Skills:

• Good grades in Maths and English (Grade 6 – Grade 8)
• Excellent communication skills are essential.

Desired Skills and Experience:

• A genuine interest in computing
• While prior exposure to the IT office environment is beneficial, we welcome recent school/college leavers with a strong interest in IT.
• A basic understanding of Microsoft Windows OS, Microsoft Office, related applications, and computer hardware is desirable.