Credit Control Manager

Location: Grays
Salary: Up to £40,000
Hours: Monday to Friday (Office-Based)

We are recruiting for an experienced and commercially minded Credit Control Manager to take ownership of the credit control function within a growing and fast-paced business.

This is an excellent opportunity for a proactive individual who enjoys driving cash collection, reducing aged debt, improving processes, and building strong relationships with both customers and internal stakeholders. The successful candidate will oversee a substantial debtors ledger, manage complex debt recovery matters, and play a key role in maintaining healthy cash flow.

Key Responsibilities

Credit Control & Debt Recovery

• Take ownership of the credit control function and aged debt portfolio.
• Proactively manage and reduce outstanding debt.
• Implement effective collection strategies to maximise cash flow and minimise bad debt exposure.
• Monitor customer payment performance and escalate issues where necessary.
• Negotiate payment plans whilst maintaining strong customer relationships.
• Produce debt analysis and cash collection reports for senior management.

Stakeholder Management

• Build strong relationships across finance, operations, and senior management teams.
• Act as the main point of contact for complex customer account issues and escalated debt matters.
• Support and guide colleagues on credit control best practices.

Legal & Escalated Cases

• Manage disputed accounts and complex debt recovery cases through to resolution.
• Liaise with solicitors, debt collection agencies, and external stakeholders when required.
• Ensure legal referrals are supported by accurate documentation and records.
• Monitor ongoing legal cases and provide regular updates.

Ledger Management & Reporting

• Oversee the accuracy and integrity of customer account records and the sales ledger.
• Reconcile accounts and investigate discrepancies.
• Produce aged debt reports, KPIs, and collection performance data.
• Support month-end processes and financial reporting requirements.
• Identify and implement improvements to credit control procedures.

Skills & Experience

• Previous experience as a Credit Control Manager, Credit Manager, or Senior Credit Controller.
• Proven track record of managing high-value debt portfolios and improving cash collection performance.
• Strong negotiation, communication, and relationship-building skills.
• Experience handling complex debt recovery and legal escalations.
• Advanced Excel skills, including Pivot Tables and VLOOKUPs.
• Experience using Sage or similar accounting systems.
• Highly organised with excellent attention to detail.
• Commercially aware, resilient, and able to work independently.

This is a fantastic opportunity for a driven Credit Control professional looking to take ownership of a key finance function and make a real impact within the business. Apply today to find out more.