Licensing Service Manager

Job Type: 3-month contract
Location: Hybrid working, with around 2 days per week onsite in London SE1
Pay Rate:£33.62 PAYE base / £35.13 PAYE uplifted / £45.74 umbrella
Hours: 7.4 hours per day, Monday to Friday

We are recruiting for a Licensing Service Manager to lead a newly established licensing service delivering statutory and call-in functions across London. This is an excellent opportunity for an experienced Licensing Manager to shape service structures, governance frameworks and operational processes while leading a multidisciplinary team and working closely with senior stakeholders. The successful Licensing Manager will play a key role in building an efficient, compliant and high-performing service from the ground up.

Day-to-day of the role

• Lead the operational delivery of the licensing service and ensure effective day-to-day performance.
• Manage a team of around 14 staff, including team leaders and managers.
• Develop governance, reporting, quality assurance and performance management frameworks.
• Monitor KPIs, workloads, service standards and operational risks.
• Oversee workforce planning, resource allocation and service development activity.
• Drive continuous improvement initiatives to strengthen efficiency and service quality.
• Build effective working relationships with boroughs, regulatory partners and senior stakeholders.
• Represent the service at governance meetings, stakeholder forums and external events.
• Ensure all activities are delivered in line with legal, regulatory and policy requirements.

Required Skills & Qualifications

• Significant experience in operational management, ideally within a complex service environment.
• Proven experience leading, developing and motivating sizeable teams.
• Strong background in service delivery, performance management and continuous improvement.
• Experience implementing governance, reporting, quality assurance or operational frameworks.
• Ability to assess and manage operational risk while maintaining service quality.
• Excellent communication and stakeholder management skills, with confidence engaging at senior level.
• Experience in licensing, regulatory, enforcement or public protection settings would be advantageous.
• Previous experience within local government, the public sector or politically sensitive environments would be beneficial.

Benefits

• Hybrid working arrangement with a mix of home and onsite working.
• Opportunity to lead and shape a newly established licensing function.
• High-profile stakeholder exposure across a London-wide service.
• Immediate start available.
• Interview process conducted via Microsoft Teams.

How to apply

To apply for this Licensing Manager opportunity, please submit your CV outlining your relevant experience, service leadership background and suitability for the role.